Iceland Travel FAQ

1. Do I need to book Iceland tours in advance?

Yes, we recommend booking in advance, especially during the busy summer months, around holidays, and for activities with limited availability such as glacier hikes, ice caves, snowmobiling and small-group tours.

Booking early gives you the best choice of departure times and availability. Some tours can also be booked at short notice when space is available.

2. Why book through Iceland Adventure Tours instead of directly with a tour operator?

Iceland Adventure Tours is a family-run Icelandic company helping travelers experience Iceland since 2014.

We bring together tours and activities from trusted local operators, allowing you to browse and book different Iceland experiences in one place.

If you need help choosing a tour, changing a booking or planning your trip, you can contact us directly and we’ll be happy to assist.

3. Will I receive a booking confirmation and voucher?

Yes. After your booking and payment have been successfully processed, you will receive confirmation with your booking details and voucher.

Please check the information carefully and contact us as soon as possible if anything appears incorrect or incomplete.

Keep your voucher accessible during your trip, as it serves as confirmation of your booking.

4. Where can I find my pickup time and meeting point?

Your pickup or meeting-point information is provided with the individual tour details and/or your booking confirmation.

Please check your confirmation carefully, as departure locations and pickup arrangements vary between tours and operators.

We recommend arriving at the designated meeting point in good time before departure.

5. Is hotel pickup included with my tour?

It depends on the tour. Some tours include pickup from selected Reykjavík locations or hotels, while others depart from a designated meeting point.

Always check the pickup information on the individual tour page and your booking confirmation.

If you’re unsure where you need to be, contact us and we’ll help you.

6. Can I change the date or time of my booking?

We’ll always do our best to help.

Whether a booking can be changed depends on availability and the terms of the operator providing the tour. Contact us as soon as possible at info@iat.is with your booking details.

The earlier you contact us, the more likely it is that we can find a solution.

7. Can I change to a different tour after booking?

Often we can help you change to another tour, provided the original booking can still be changed or cancelled under the applicable operator’s terms and the new tour has availability.

Contact us with your booking number and the tour you’d like to change to, and we’ll check the options for you.

8. What is your cancellation policy?

Cancellation terms vary depending on the tour and operator.

For regular day tours and multi-day tours operated by third-party suppliers, the cancellation terms of the individual tour operator apply. Private tours booked through Iceland Adventure Tours have separate cancellation terms.

Please check the applicable terms for your booking or contact us at info@iat.is if you need assistance with a cancellation.

9. What happens if my tour is cancelled because of bad weather?

Safety comes first in Iceland, and tours may occasionally need to be changed, postponed or cancelled because of weather or other conditions.

If an operator cancels or changes your tour, we will help you with the options available under that operator’s terms, which may include rescheduling or a refund.

Make sure the email address supplied with your booking is correct, as important changes may be communicated by emai

10. What happens if I am late or miss my pickup?

Contact us or the tour operator as soon as possible.

Tours operate on schedules and may not be able to wait for late passengers. Missing a departure may also be treated differently from a cancellation, depending on the operator’s terms.

We therefore recommend checking your meeting point and pickup time in advance and arriving early.

11. What should I wear on tours in Iceland?

Icelandic weather can change quickly, even in summer. We recommend dressing in layers and bringing warm clothing and a waterproof and windproof outer layer.

Requirements vary by activity. Glacier hikes, ice caves, snowmobiling and other outdoor adventures may have specific clothing or footwear requirements, so always check the individual tour description before departure.

12. Is specialist equipment included on adventure tours?

Required safety equipment such as helmets, crampons or other technical equipment is generally specified on the individual tour page.

What’s included varies between activities and operators, so check the Included and Important Information sections of your chosen tour before booking.

13. Are the tours suitable for children?

Many Iceland tours are family-friendly, but minimum ages can apply, particularly for glacier hikes, snowmobiling, snorkeling, horseback riding and other adventure activities.

Age, height or other participation requirements are shown on the individual tour page where applicable.

If you’re traveling with children and aren’t sure which tour is suitable, contact us and we’ll help you find an appropriate option.

14. Are meals included on tours?

This varies by tour.

Some multi-day tours include breakfast or other meals, while many day tours include stops where food can be purchased instead.

Check the Included section of the individual tour before booking to see exactly what is provided.

15. What are my chances of seeing the Northern Lights?

The Northern Lights are a natural phenomenon and sightings can never be guaranteed.

The best conditions are dark, clear skies with sufficient aurora activity. Iceland’s Northern Lights season generally runs from late August into April.

Some Northern Lights operators offer another attempt if no aurora is seen, but policies vary, so check the conditions of your specific tour.

16. What happens if bad weather affects my travel plans but my tour still operates?

Contact us as soon as possible.

Weather and road conditions can change quickly in Iceland, but a tour may still operate even when your own travel plans are disrupted. Cancellation and change terms therefore depend on the individual booking and operator.

We strongly recommend travel insurance that covers unexpected disruption to your trip. Your existing Terms & Conditions already recommend comprehensive travel insurance.

17. Which side of the road do you drive on in Iceland, and do I need a 4x4?

Vehicles drive on the right-hand side of the road in Iceland.

Whether you need a 4×4 depends on your route, season and road conditions. Highland F-roads have specific vehicle requirements and can be closed depending on conditions.

Always check current road and weather conditions before setting out.

18. Is an international driving permit required in Iceland?

Whether you need an International Driving Permit depends on the licence you hold.

Your driving licence should be valid and contain the necessary identifying information in a format accepted in Iceland. If you’re unsure whether your licence is valid for driving in Iceland, check the current requirements before travelling or contact your rental-car provider.

19. Can I pay with cash?

No. Bookings through Iceland Adventure Tours are paid electronically. Reservations can be made through our website or through a booking link provided by us.

20. What currency will I be charged in?

The currency and total price applicable to your booking are displayed during the booking process.

If your payment card or bank account uses another currency, your card issuer or bank may apply its own exchange rate or fees.

21. Do I need a SIM card in Iceland?

That depends on your mobile provider and roaming plan.

International roaming charges vary considerably, so check with your provider before travelling. An eSIM or Icelandic prepaid SIM can also be useful if your existing plan doesn’t include affordable roaming.

Wi-Fi is widely available at accommodation, restaurants and many other locations around Iceland.

22. What languages are tours available in?

English is the standard language for many tours offered through Iceland Adventure Tours.

Some operators may offer additional languages on selected departures or private tours. Language availability varies by tour, so check the individual tour description or contact us if you require a particular language.

23. Is tipping expected in Iceland?

Tipping is not generally expected in Iceland, and service charges are normally included in the price.

However, if you’ve had an excellent experience and would like to tip your guide, you’re welcome to do so.

24. How far in advance should I book a multi-day tour?

Multi-day tours have more limited availability than many day tours because they may involve accommodation and multiple activities.

We recommend booking early, particularly for summer, Christmas/New Year and other busy travel periods. Last-minute availability may still be possible, so it’s always worth checking.

25. Do I need a visa to visit Iceland?

Visa requirements depend on your nationality, length of stay and individual circumstances.

Iceland is part of the Schengen Area. Because immigration requirements can change, travelers should check the current official entry requirements that apply to their nationality before travelling.

26. What type of power outlets does Iceland use?

Iceland uses 230V / 50Hz electricity and European-style plugs.

Travelers coming from countries with different plugs will need an adapter. Check whether your electrical devices support 230V before using them in Iceland.

27. Who should I contact if I need help with my booking?

We’re happy to help before and after you book.

Email us at info@iat.is or use the contact form on our website. If you’re contacting us about an existing reservation, include your booking number so we can assist you more quickly.